Do you ship around the world?

YES! We will ship worldwide.  The buyer is responsible for any additional charges (duty, delivery charges, etc.) that may be incurred as a result of shipping around the globe.  If you'd like to speak with us, our local telephone number is 856-873-9067.

Can I get samples for my club presentation?

Samples of uniforms are available upon request, but are limited to stock on hand and will be billed at current individual item prices. Samples are not returnable.

Will my order have sales tax added?

Orders shipped in NJ will have 7% tax added to the order.  If you are a non-profit club, you may provide your non-profit status certificate and you will be exempt from sales tax.

Are there additional discounts?
Additional volume discounts are available for orders over 50. We specialize in orders such as these and realize that they take personal attention to understand your unique needs. Please call our Sales Department to discuss your opportunity.

Are there any special conditions for my order?
All orders are subject to acceptance by TotallySoccer Sales and Credit departments. Depending on the size of your order, a deposit or prepayment may be required. As well, we will provide you with a Purchase Order that you will need to review and confirm.  We may require written confirmation of your order. Due to the customized nature of the products we sell, once an order has been placed into production, there are no changes or cancellations allowed.

Are postage and shipping included in the prices?
All prices are F.O.B. from the factory. Depending on the product, it may ship from Niagara Falls, NY; Essex, CT; Fullerton, CA or Maple Shade, NJ. Shipping charges are based on weight, destination and priority. Orders are shipped UPS or via a freight carrier for special items such as goals. You may choose Overnight, Second Day Air or 3 Day Select and Standard.

Is the equipment you sell tested?
At Totally Soccer, we wear-test products with and for our customers. As a result, our uniforms and equipment has not only passed industry tests, but also our high standards as players and coaches. The products we sell are guaranteed against manufacturer's defects so you can be confident of contests that are not marred by below standard equipment.

How do I wash my soccer uniforms?
We recommend washing in cold water and drying on the line. Due to the printing and special treatments, we recommend against using hot water during washing or using a dryer.

What is Premier Pique?

Premier pique – 100% technical SuperSoft polyester soccer fabric engineered to be incredibly comfortable yet abrasion resistant – it is ready to stand up to the demands of your game; treated with WaterAway, this moisture management fabric is the unparalleled soccer performance fabric

What is Premier Air?

PremierAir - fabric’s unique “invisible-mesh” construction allows for rapid vapor transmission enhancing performance on the hottest of days; players love the silky feel of the fabric; PremierAir fabric is cross-dyed to specifically match the shades of the Premier Pique. click to see fabrics

What is Fortissimo?
Fortissimo – Discovered in Italy and perfected by Jogo Bonito exclusively for the new outerwear collection, this tightly woven 11 oz. ring-spun polyester is treated with WaterAway for moisture management during training.  It is a fabric that is unmatched in the industry – you won’t find a softer more luxurious fabric! click to see fabrics

What is Pro Diamond?
Pro Diamond – features a unique diamond jacquard pattern knitted directly into the fabric providing a hint of texture and flash; 100% polyester yarns ensure a durable garment while maintaining a plush feel that is soft on the body – this is a time-tested and proven soccer fabric. click to see fabrics

What is Jogo Air?
JogoAir – fabric’s unique “invisible-mesh” construction allows for rapid vapor transmission enhancing performance on the hottest of days; players love the silky feel of the fabric; JogoAir is cross-dyed to match the shades of the Pro Diamond fabric click to see fabrics

What is your return policy?
All claims and exchanges must be made within 10 days of receipt of goods. We will not accept returns for cash. However, we will be happy to exchange your return goods or apply the credit towards a future purchase. On exchanges, the customer must pay all freight charges. Garments with numbers, logos, or any other modifications or customization may not be returned under any circumstance unless the product is defective or is not what you ordered. We maintain the right to inspect returned merchandise to determine whether replacement or adjustments are valid. Be sure to inspect your merchandise. The merchandise left the factory in perfect condition. No returns will be accepted without our prior authorization. Please state date of purchase, invoice number and reason. A Return Authorization Number (RAN) will be issued and must appear on all shipping labels. All returns must be shipped prepaid, no C.O.D. will be accepted. Any damaged goods may be returned, but must follow our Return Policy.

What if UPS or a freight carrier delivers the product late?

Totally Soccer is not responsible for the timely delivery of product using UPS and/or freight carriers - we can only ensure that the product leaves the factory in a timely manner and is shipped in the manner you requested. At times, UPS and or other freight carriers may offer discounted or waived shipping for not delivering your product as specified. Unfortunately, we cannot accept exchanges on customized uniforms even if they are delivered late by UPS, so please be sure to plan your purchases early and allow proper time for shipping.

How do I know what size uniform to order?
We have made it easy to order uniforms for the entire team. Just use the Totally Soccer's Handy Dandy Sizing Chart to help size your team. This chart was designed to save time and the task of measuring each player individually, which we recommend when you are preparing a large club order.

What are your customer service hours?
Our world class Customer Service Representatives are available to speak with you: Monday through Friday 9:00 AM to 5:00 PM Eastern Standard Time. Throughout the year, our staff stays late - particularly during the high-volume season when you need us, so it is always worth a call - you never know who will be hanging about the office - and if we're here, we'll answer! Of course, we also have access to our email from home and many of us will check it even after we go home for the evening. If you have an issue, please email - you never know who might be checking the email late at night.

Do you use heavier fabrics?
Today players demand fabrics that are comfortable and have fabulous performance on and off the field. We continue to conduct research for fabrics that do more than just look good. TotallySoccer features four of the best high-performance, all-season fabrics: Premier Pique, Premier Air, Pro Diamond and Jogo Air. These fabrics are engineered to achieve and maintain a comfortable climate between your skin and the soccer uniform. This collection of ultimate moisture management control fabrics is easy-to-care for. Additionally, we offer the Fortissimo fabric, which is an unparalleled performance fabric for training suits. click to see fabrics

How can I tell your colors?

Colors will all show differently from computer monitor to computer monitor as settings will vary as well as photography settings - even from screen to screen. We have tried to select "standard" colors that meet people's anticipated expectations. In other words, the colors we use are the medium selections such as the gold: not too brown, not too yellow - down the middle. We do have swatch kits available and would be happy to send them to you, so you can determine color for yourself.

Can we do custom colors?
Yes, depending on the quantity and style.

Can we customize the style?
Yes, depending on the quantity and style.

How do I track my order?
Once your order has shipped, you will receive an email with your tracking number and shipping information. You can then track your order online.

How long does it take to receive the uniforms?
Depending on the season, orders can take just a few days to process and ship to 4 to 6 weeks to complete a larger league order. For team orders, two weeks plus shipping is a good measuring stick; for club/league orders, four to six weeks plus shipping is normal.  If you are in a real time crunch and need uniforms, PLEASE CALL US. Since we are a factory-direct supplier, there is always a chance that we can make your "miracle" come true. Call us at 888-660-8326 and make us say, "No."

How do I reach Totally Soccer?
If you have any questions, you can reach us at 1-888-660-8326.